Angler Support

Use the Explore page in the Chartrr app to browse charters by location, date, fish species, and price. You can filter by trip type (inshore, offshore, deep sea), party size, and amenities. Each listing shows the captain's credentials, boat details, ratings, and reviews.

All captains on Chartrr are required to submit their USCG captain's license (Merchant Mariner Credential), state fishing/charter licenses, and proof of marine liability insurance. Our team reviews these credentials during onboarding. Look for the "Verified" badge on a captain's profile, which indicates they've completed our credential verification process. However, this badge is not an endorsement — we recommend exercising your own due diligence.

Prices are set by each captain and typically include the charter boat, captain, fishing gear, bait, tackle, and fishing licenses (though this varies — check the listing details). Prices do not include tips for the captain or crew, food and drinks (unless specified), or any personal fishing licenses required by state law. The exact inclusions are listed on each charter's detail page.

Yes! We strongly encourage you to message captains before booking to discuss trip details, ask questions about what to bring, confirm meeting locations, and ensure the trip is a good fit. Use the "Message" button on any charter listing to start a conversation.

Consider the captain's ratings and reviews, years of experience, boat size and amenities, trip type (inshore vs. offshore), cancellation policy, and whether the charter matches your skill level. Reading reviews from other anglers is one of the best ways to gauge what to expect.

Browse charters on the Explore page, select a listing, choose your trip type and date, enter your party size, and tap "Book Now." You'll be asked to pay a deposit (typically 20% of the total trip price) to confirm the booking. The captain will then accept or decline your request. Some captains have Instant Book enabled, which means your booking is confirmed immediately.

The deposit is typically 20% of the total trip price, though captains may set a different amount. The deposit is required at the time of booking to secure your reservation. The remaining balance is due before the trip departure date, as specified in your booking details.

The remaining balance (total trip price minus your deposit) is due before the trip departure date. You'll receive reminders through the app as the due date approaches. If full payment is not received on time, your booking may be canceled.

Yes. Go to your booking details page and tap "Change Booking" to request a date change, time change, or party size adjustment. Your captain will be notified and has 48 hours to respond (or less if the trip is within 48 hours). If the captain doesn't respond, the original booking details remain in place. Some changes may incur additional charges.

After booking, you'll receive a confirmation email and in-app notification. A messaging thread is automatically created between you and your captain so you can discuss trip details. You'll also receive reminders as your trip date approaches, including weather updates and check-in instructions.

The meeting location (marina, dock, boat ramp, etc.) is specified on the charter listing and in your booking confirmation. If you're unsure, message your captain through the app to confirm the exact location and any specific directions. The captain's phone number becomes visible 2 hours before departure so you can coordinate last-minute details.

Most captains provide all fishing gear, bait, and tackle. You should bring: sunscreen, sunglasses, a hat, weather-appropriate clothing, non-marking shoes (no black-soled shoes), food and drinks (check with your captain about cooler space), motion sickness medication if needed, and a valid fishing license if required by your state. Check the listing details and message your captain for specific recommendations.

It depends on your state and the type of charter. Many charter boats operate under a vessel fishing license that covers all passengers, but some states require individual licenses. It is your responsibility to check local fishing regulations and obtain any required licenses before your trip. Your captain can often advise you on local requirements.

Before departure, your captain will conduct a USCG-recommended pre-departure safety briefing covering life jacket locations, fire extinguisher locations, emergency procedures, and vessel safety equipment. This is a standard safety practice for all charter trips.

Check-in opens 2 hours before your scheduled departure time. Both you and your captain should check in through the app to confirm attendance. If either party doesn't show up within 30 minutes of the scheduled departure, a no-show report can be filed.

Use the in-app messaging feature on your booking details page. You can message your captain at any stage — before, during, or after your trip. For privacy reasons, the captain's phone number is only visible starting 2 hours before departure.

The captain's phone number becomes visible 2 hours before your scheduled departure time. This is to protect both parties' privacy while still allowing last-minute coordination on the day of the trip.

If your captain hasn't responded to your messages within 24 hours and your trip is approaching, contact Chartrr support at support@chartrr.com. We'll help you reach the captain or find an alternative if needed.

Chartrr accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover) and Apple Pay through our payment processor, Stripe. All transactions are processed securely — we never store your full credit card details.

Yes. All payments are processed through Stripe, a PCI DSS Level 1 compliant payment processor (the highest level of certification). Your payment information is encrypted and transmitted securely. Chartrr never stores your full credit card number on our servers.

Yes. After your trip, you'll have the option to leave a tip for your captain and crew through the app. Tips are paid in full to the captain — Chartrr does not take a commission on tips. Tipping is always optional but appreciated.

All transactions on Chartrr are conducted in U.S. Dollars (USD). If your credit card is in a different currency, your bank will handle the conversion at their exchange rate.

Go to My Bookings in the app, select the booking, and tap "Cancel Booking." Your refund depends on the captain's cancellation policy that was in effect when you booked. All cancellations must be made through the Chartrr platform — cancellations made outside the platform are not valid.

Each captain sets their own cancellation window (1–30 days before the trip). The policy is locked in ("snapshotted") at the time you book, so even if the captain changes their policy later, the original policy applies to your booking. Generally: cancel before the deadline = full refund; cancel after the deadline but 24+ hours before departure = at captain's discretion; cancel within 24 hours = no refund.

If a captain cancels your trip, you receive a full refund of your deposit and any remaining balance paid through the platform. Refunds are processed to your original payment method within 5–7 business days.

If a trip is canceled due to unsafe weather conditions (within 7 days of the trip), you receive a full refund. Captains have the ultimate responsibility for safety and can cancel at any time if conditions are unsafe. Weather cancellations do not count as penalties against the captain.

Chartrr's Extenuating Circumstances Policy covers situations that are unavoidable, unexpected, and beyond your control, including: serious illness or injury, death of a close family member, government-mandated obligations (jury duty, military orders), and natural disasters. You may need to provide supporting documentation. Claims are reviewed on a case-by-case basis — contact support@chartrr.com.

If you don't arrive at the meeting location on time, it's treated as a cancellation that violates the captain's cancellation policy. No refund will be provided for no-shows. If you're running late, contact your captain immediately through the app — they may be willing to wait or adjust the schedule at their discretion.

Credit card refunds are typically processed within 5–7 business days. Depending on your bank, it may take additional time to appear in your account. Refunds are always issued to the original payment method in the same currency and amount as the original transaction.

If you have a complaint about your trip, contact the captain directly first. If the issue isn't resolved, contact support@chartrr.com and we'll assist you. If you initiate a chargeback with your bank, Chartrr will review the claim and may submit evidence to contest it. Unwarranted disputes may result in account suspension.

After your trip is completed, you'll receive a prompt to rate and review your experience. You can rate the trip on a 5-star scale and write a detailed review. You can also upload photos from your trip. Reviews help other anglers make informed decisions and help great captains get recognized.

You can edit your review within a limited time after posting. If you need to remove a review, contact support@chartrr.com. Note that if you delete your account, your reviews will remain visible on the platform.

You can delete your account from the Settings page in the app, or by contacting support@chartrr.com. Account deletion is processed within 30 days. Some information (booking and payment records) may be retained for legal compliance as described in our Privacy Policy.

Go to Settings in the app to update your name, email, phone number, profile photo, and notification preferences. For changes to your email address, you may need to verify the new email.