Captain Support

Download the Chartrr app, create an account, and select "Captain" as your user type. You'll be guided through the onboarding process, which includes submitting your credentials, adding your boat(s), and setting up your payout method.

You'll need to provide at least one of the following licenses: a valid USCG Captain's License (Merchant Mariner Credential) or a state fishing/charter license. You'll also need to provide proof of marine liability insurance (provider name, policy number, coverage amount, and expiration date). All documents are uploaded through the app and reviewed by our team.

Our team reviews submitted credentials within 48 hours. You'll receive a notification once your credentials are approved or if additional documentation is needed. Once approved, you can start listing your charter services immediately.

You're responsible for keeping your credentials current. If your USCG license or insurance expires, your listings may be suspended until updated documentation is provided. Chartrr may use publicly accessible databases (like the official USCG database) to confirm credential renewal status.

During onboarding, you'll be guided through setting up a Stripe Connect account. This requires providing your bank account details and completing Stripe's identity verification. Once set up, your earnings will be deposited directly to your bank account after each completed trip.

Yes. When creating your profile, select "Charter Operator" if you run a business with multiple boats and/or captains. The number of boats you can list depends on your subscription tier: Free (1 boat), Pro (up to 3), Fleet (unlimited).

Go to your Captain Dashboard and tap "Add Listing" or "Add Boat." You'll enter your boat details (name, type, capacity, amenities), add photos (minimum 2 required), create trip types with pricing, set your cancellation policy, and define your availability. Your listing goes live once your credentials are verified.

A minimum of 2 photos per boat are required. We strongly recommend uploading 5–10 high-quality photos showing the exterior, interior, fishing gear, and any special amenities. Listings with more photos tend to receive significantly more bookings. Make sure photos accurately represent your boat and services.

You set your own prices for each trip type (e.g., half-day inshore, full-day offshore). Prices should be in U.S. Dollars and should include all standard equipment and gear. Clearly list what's included and excluded in your trip description. You can adjust prices at any time, but changes won't affect existing bookings.

When creating your listing, you'll choose a cancellation window between 1 and 30 days before the trip. If an angler cancels within this window, they may forfeit their deposit. Suggested policies by trip price: under $600 = 3 days, $600–$1,600 = 7 days, over $1,600 = 14 days. Your cancellation policy is shown to anglers before they book and is locked in at booking time.

Use the Calendar in your Captain Dashboard to mark available and blocked dates. Keep your calendar up to date to avoid double-bookings. When an angler books a date, it's automatically blocked. You're solely responsible for maintaining accurate availability.

Yes. You can update your listing details, photos, pricing, trip types, and cancellation policy at any time from your Captain Dashboard. Changes to pricing and cancellation policies apply to new bookings only — existing bookings retain the terms that were in place when booked.

When an angler requests a booking, you'll receive a notification. Open the booking details and tap "Accept" or "Decline." We recommend responding within a few hours to provide a great experience. If you have Instant Book enabled, bookings are accepted automatically for any open date in your calendar.

Instant Book allows anglers to book available dates on your calendar without waiting for manual approval. This provides a faster booking experience and can increase your bookings. If you cancel a trip booked through Instant Book, cancellation penalties may apply. Instant Book can be enabled or disabled in your listing settings.

To change a booking's date, time, or party size, go to the booking details and tap "Change Booking." The angler will be notified and has 48 hours to accept or decline. To cancel, tap "Cancel Booking" and select a reason. If you cancel, the angler receives a full refund and cancellation penalties may apply to your listing (reduced ranking, calendar blocking).

Check-in opens 2 hours before departure. Both you and the angler should check in through the app. Conduct a USCG-recommended pre-departure safety briefing. After the trip, the booking is marked as completed and your earnings become available for payout.

Wait at least 30 minutes past the scheduled departure time. If the angler hasn't arrived, you can file a no-show report through the app. A no-show is treated as a cancellation that violates your cancellation policy, and you'll receive the deposit amount. You must have GPS proof of being at the meeting location.

Cancel through the app and select "Bad Weather" as the reason. Weather cancellations don't count as penalties against your listing and the angler receives a full refund. You can cancel due to weather within 7 days of the trip date. Chartrr may verify weather conditions for the area.

Your earnings (the full trip price) are paid out through Stripe Connect to your bank account after each trip is completed and verified. Chartrr does not deduct any commission. You can choose between standard payouts (2–7 business days) or instant payouts (where available, with an additional fee).

Chartrr does not charge any commission on bookings. Captains keep 100% of their booking revenue. You only pay a flat monthly subscription fee. A small service fee is charged to anglers at the time of booking. Tips are never subject to any fees.

Payouts are processed after the trip is completed and verified (typically within 24 hours of trip completion). Standard payouts take 2–7 business days to reach your bank. Instant payouts are available for an additional fee and arrive within minutes to your debit card.

If an angler files a dispute, your payout may be temporarily held while Chartrr reviews the case. Provide any requested documentation promptly. If the dispute is resolved in your favor, the funds will be released. If you communicated or agreed to terms outside the Chartrr platform, payouts may be withheld.

Yes. As an independent contractor, you are solely responsible for reporting and paying all applicable federal, state, and local taxes on your earnings. Chartrr may issue IRS Form 1099-K if your earnings meet the applicable reporting thresholds. Consult a tax professional for guidance on your specific situation.

Chartrr offers three subscription tiers for captains: • Free ($0/month): 1 boat listing, basic features, zero commission • Pro ($49/month or $490/year): Up to 3 boats, featured search placement, advanced analytics, priority support, zero commission • Fleet ($149/month or $1,490/year): Unlimited boats, fleet management dashboard, multi-captain accounts, API access, zero commission All tiers have zero commission on bookings. You keep 100% of your booking revenue.

Go to Settings > Subscription in the app to change your plan. On iOS, subscriptions are managed through Apple In-App Purchases. Upgrades take effect immediately; downgrades take effect at the end of your current billing period. If you downgrade and have more boats listed than your new tier allows, you'll need to remove excess listings.

Subscriptions are billed in advance on a monthly or annual basis. On iOS, billing is through Apple. On other platforms, billing is through Stripe. Subscriptions auto-renew unless canceled at least 24 hours before the end of the current billing period.

Yes. You can cancel at any time through your account settings or the app store. Cancellation takes effect at the end of the current billing period — you'll continue to have access to paid features until then. No pro-rated refunds are provided for unused portions. After cancellation, your account reverts to the Free tier.

The Founding Captain plan ($49/month at a permanently locked rate with zero commission) was a limited-time offer for early captains. If you're already on this plan, you'll keep the locked rate as long as your subscription remains active. The plan is no longer available for new sign-ups.

If you cancel a confirmed booking, the angler receives a full refund and the following penalties may apply: an automated notice on your listing, your calendar may be blocked for the canceled dates, your search ranking may decrease, and in severe cases, your listing may be suspended. Captain-initiated cancellation penalties help maintain trust on the platform.

Yes. Cancellations due to circumstances outside your control may qualify for penalty-free status, including: severe weather, mechanical issues, serious illness, and other extenuating circumstances. These are reviewed on a case-by-case basis. You may be asked to provide supporting documentation.

If an angler cancels and violates your cancellation policy, you'll receive the full deposit amount. If the angler paid the remaining balance through Chartrr, you'll receive that as well. Exceptions may apply for extenuating circumstances or verified bad weather.

Use Chartrr's in-app messaging for all pre-trip communication. This ensures a record of all agreements and protects both parties in case of disputes. Chartrr is not responsible for misunderstandings from communications outside the platform.

Your phone number is only shared with booked anglers starting 2 hours before the scheduled departure time. This protects your privacy while still allowing day-of coordination.

If an angler contacts you outside Chartrr to book a trip that was initiated through the platform, you must complete the transaction through Chartrr. Circumventing the platform to avoid fees is a violation of our Terms of Service and may result in account termination and forfeiture of pending payouts.

As a captain, you are responsible for: maintaining a seaworthy vessel with all required USCG safety equipment (life jackets, fire extinguishers, flares, first aid kits, etc.); conducting pre-departure safety briefings; monitoring weather conditions and canceling if unsafe; never operating under the influence of alcohol or drugs; and complying with all applicable maritime, federal, state, and local regulations.

You must maintain adequate marine liability insurance. If you operate in a jurisdiction where insurance is mandatory, you're required to provide a copy of your valid policy to Chartrr. We strongly recommend reviewing your policy to ensure it covers paying passengers and familiarizing yourself with any exclusions or deductibles.

Chartrr actively monitors public databases and may request re-verification of credentials. If your USCG license, insurance, or other credentials are flagged as expired, revoked, or questionable, your listings may be suspended until the issue is resolved and updated documentation is provided.

No. Captains are independent contractors, not employees or agents of Chartrr. You are responsible for your own business operations, taxes, insurance, compliance, and the services you provide to anglers. Chartrr provides a marketplace platform to connect you with anglers.

Go to your Captain Dashboard and tap on your profile to edit your name, bio, profile photo, and contact information. For credential updates, go to Settings > Credentials to upload new or renewed documentation.

Yes. You can add first mates and crew members to your profile. Before adding a team member, ensure you have their consent to display their name, photo, and role publicly. You're responsible for keeping crew information accurate and removing members who no longer work with you.

Contact support@chartrr.com to request account deletion. Before deleting, ensure all pending bookings are resolved and all payouts have been received. Account deletion is processed within 30 days. Some records (booking history, payment records) may be retained for legal compliance.

After each completed trip, anglers can rate you on a 5-star scale and leave a written review. Your overall rating is an average of all reviews. Ratings impact your search ranking and visibility. You cannot delete or edit angler reviews, but you can respond to them. If you believe a review violates our guidelines, contact support@chartrr.com.