Captain Support

You can create a captain account on either web or mobile — whichever you prefer. • Web: go to chartrr.com/get-started-captain (captain-specific signup, no user-type picker) • Mobile: download the Chartrr iOS app and choose "List a charter" during signup After verifying your email, you'll land in the Captain Dashboard. From there you'll submit your USCG credentials and insurance, add your boat(s), and connect Stripe for payouts. The same account works across web and mobile — sign in anywhere to pick up where you left off.

You'll need to provide at least one of the following licenses: a valid USCG Captain's License (Merchant Mariner Credential) or a state fishing/charter license. You'll also need to provide proof of marine liability insurance (provider name, policy number, coverage amount, and expiration date). All documents are uploaded through the app and reviewed by our team.

Our team reviews submitted credentials within 48 hours. You'll receive a notification once your credentials are approved or if additional documentation is needed. Once approved, you can start listing your charter services immediately.

You're responsible for keeping your credentials current. If your USCG license or insurance expires, your listings may be suspended until updated documentation is provided. Chartrr may use publicly accessible databases (like the official USCG database) to confirm credential renewal status.

During onboarding, you'll be guided through setting up a Stripe Connect account. This requires providing your bank account details and completing Stripe's identity verification. Once set up, your earnings will be deposited directly to your bank account after each completed trip.

Yes. The number of boats you can list is set by your subscription tier: Free (1 boat), Pro (up to 3), Fleet (unlimited). Upgrade or downgrade your plan anytime from Settings > Subscription in the app or web dashboard.

Go to your Captain Dashboard and tap "Add Listing" or "Add Boat." You'll enter your boat details (name, type, capacity, amenities), add photos (minimum 2 required), create trip types with pricing, and define your availability. Your listing goes live once your credentials are verified.

A minimum of 2 photos per boat are required. We strongly recommend uploading 5–10 high-quality photos showing the exterior, interior, fishing gear, and any special amenities. Listings with more photos tend to receive significantly more bookings. Make sure photos accurately represent your boat and services.

You set your own prices for each trip type (e.g., half-day inshore, full-day offshore). Prices should be in U.S. Dollars and should include all standard equipment and gear. Clearly list what's included and excluded in your trip description. You can adjust prices at any time, but changes won't affect existing bookings.

All Chartrr charters use one platform-standard policy, so anglers always know what to expect: anglers get the charter price refunded if they cancel 7+ days out, cancellations inside 7 days (but more than 24 hours before departure) are at your discretion, and cancellations within 24 hours are non-refundable — you keep the full charter price. If you cancel, the angler always receives a full refund.

Use the Calendar in your Captain Dashboard to mark available and blocked dates. Keep your calendar up to date to avoid double-bookings. When an angler books a date, it's automatically blocked. You're solely responsible for maintaining accurate availability.

Yes. You can update your listing details, photos, pricing, and trip types at any time from your Captain Dashboard. Pricing changes apply to new bookings only — existing bookings retain the terms that were in place when booked.

When an angler requests a booking, you'll receive a notification. Open the booking details and tap "Accept" or "Decline." We recommend responding within a few hours to provide a great experience. If you have Instant Book enabled, bookings are accepted automatically for any open date in your calendar.

Instant Book allows anglers to book available dates on your calendar without waiting for manual approval. This provides a faster booking experience and can increase your bookings. If you cancel a trip booked through Instant Book, cancellation penalties may apply. Instant Book can be enabled or disabled in your listing settings.

To change a booking's date, time, or party size, go to the booking details and tap "Change Booking." The angler will be notified and has 48 hours to accept or decline. To cancel, tap "Cancel Booking" and select a reason. If you cancel, the angler receives a full refund and cancellation penalties may apply to your listing (reduced ranking, calendar blocking).

Check-in opens 2 hours before departure. Both you and the angler should check in through the app. Conduct a USCG-recommended pre-departure safety briefing. After the trip, the booking is marked as completed and your earnings become available for payout.

Wait at least 30 minutes past the scheduled departure time. If the angler hasn't arrived, you can file a no-show report through the app. A no-show is treated as a within-24-hours cancellation under the standard policy, and you keep the full charter price. You must have GPS proof of being at the meeting location.

Cancel through the app and select "Bad Weather" as the reason. Weather cancellations don't count as penalties against your listing and the angler receives a full refund. You can cancel due to weather within 7 days of the trip date. Chartrr may verify weather conditions for the area.

Your earnings (the full trip price) are paid out through Stripe Connect to your bank account. Chartrr does not deduct any commission. Request a payout from your available balance anytime — standard payouts arrive in 2–3 business days, and instant payouts are available on every plan.

Chartrr does not charge any commission on bookings. Captains keep 100% of their booking revenue. You only pay a flat monthly subscription fee. A small service fee is charged to anglers at the time of booking. Tips are never subject to any fees.

Payouts are available after trips are completed and verified. Request a payout from your available balance anytime — standard payouts take 2–3 business days to reach your bank, and instant payouts are also available on every plan.

If an angler files a dispute, your payout may be temporarily held while Chartrr reviews the case. Provide any requested documentation promptly. If the dispute is resolved in your favor, the funds will be released. If you communicated or agreed to terms outside the Chartrr platform, payouts may be withheld.

Yes. As an independent contractor, you are solely responsible for reporting and paying all applicable federal, state, and local taxes on your earnings. Chartrr may issue IRS Form 1099-K if your earnings meet the applicable reporting thresholds. Consult a tax professional for guidance on your specific situation.

Chartrr offers three subscription tiers for captains. Every tier includes the full captain toolkit — booking calendar and availability tools, in-app messaging with anglers, an analytics dashboard, secure payments with instant payouts, trip check-in and no-show protection, and pre-departure safety checklists — and all tiers have zero commission, so you keep 100% of your booking revenue. • Free ($0/month): 1 boat listing • Pro ($49/month or $490/year): Everything in Free, plus up to 3 boat listings and featured search placement — you rank above Free listings in search results and are featured on destination and species pages • Fleet ($149/month or $1,490/year): Everything in Pro, plus unlimited boat listings, top search placement with the highest ranking boost, and a multi-boat calendar and fleet dashboard in one place

Go to Settings > Subscription in the app to change your plan. On iOS, subscriptions are managed through Apple In-App Purchases. Upgrades take effect immediately; downgrades take effect at the end of your current billing period. If you downgrade and have more boats listed than your new tier allows, you'll need to remove excess listings.

Subscriptions are billed in advance on a monthly or annual basis. On iOS, billing is through Apple. On other platforms, billing is through Stripe. Subscriptions auto-renew unless canceled at least 24 hours before the end of the current billing period.

Yes. You can cancel at any time through your account settings or the app store. Cancellation takes effect at the end of the current billing period — you'll continue to have access to paid features until then. No pro-rated refunds are provided for unused portions. After cancellation, your account reverts to the Free tier.

No. The Free tier lets you list one boat with zero monthly cost and zero commission — you keep 100% of every booking. Pro and Fleet are optional upgrades that buy priority search placement and more boat listings.

If you cancel a confirmed booking, the angler receives a full refund and the following penalties may apply: an automated notice on your listing, your calendar may be blocked for the canceled dates, your search ranking may decrease, and in severe cases, your listing may be suspended. Captain-initiated cancellation penalties help maintain trust on the platform.

Yes. Cancellations due to circumstances outside your control may qualify for penalty-free status, including: severe weather, mechanical issues, serious illness, and other extenuating circumstances. These are reviewed on a case-by-case basis. You may be asked to provide supporting documentation.

If an angler cancels within 24 hours of departure, you keep the full charter price; cancellations inside the 7-day window but more than 24 hours out are at your discretion — bookings are paid in full upfront, so the money is already secured. Exceptions may apply for extenuating circumstances or verified bad weather.

You're covered by Captain Payment Protection. If you completed the trip and followed the verification protocol (GPS check-in at departure), your payout is guaranteed: Chartrr contests the dispute on your behalf using the check-in records, booking agreement, and message history — at no cost to you — and if the bank still sides with the customer, Chartrr absorbs the loss. We never reverse a verified trip's payout. Note: protection requires protocol compliance; if no check-in or evidence of trip completion exists, disputed amounts may be recovered from future payouts.

Use Chartrr's in-app messaging for all pre-trip communication. This ensures a record of all agreements and protects both parties in case of disputes. Chartrr is not responsible for misunderstandings from communications outside the platform.

Your phone number is only shared with booked anglers starting 2 hours before the scheduled departure time. This protects your privacy while still allowing day-of coordination.

If an angler contacts you outside Chartrr to book a trip that was initiated through the platform, you must complete the transaction through Chartrr. Circumventing the platform to avoid fees is a violation of our Terms of Service and may result in account termination and forfeiture of pending payouts.

As a captain, you are responsible for: maintaining a seaworthy vessel with all required USCG safety equipment (life jackets, fire extinguishers, flares, first aid kits, etc.); conducting pre-departure safety briefings; monitoring weather conditions and canceling if unsafe; never operating under the influence of alcohol or drugs; and complying with all applicable maritime, federal, state, and local regulations.

You must maintain adequate marine liability insurance. If you operate in a jurisdiction where insurance is mandatory, you're required to provide a copy of your valid policy to Chartrr. We strongly recommend reviewing your policy to ensure it covers paying passengers and familiarizing yourself with any exclusions or deductibles.

Chartrr actively monitors public databases and may request re-verification of credentials. If your USCG license, insurance, or other credentials are flagged as expired, revoked, or questionable, your listings may be suspended until the issue is resolved and updated documentation is provided.

No. Captains are independent contractors, not employees or agents of Chartrr. You are responsible for your own business operations, taxes, insurance, compliance, and the services you provide to anglers. Chartrr provides a marketplace platform to connect you with anglers.

Go to your Captain Dashboard and tap on your profile to edit your name, bio, profile photo, and contact information. For credential updates, go to Settings > Credentials to upload new or renewed documentation.

Yes. You can add first mates and crew members to your profile. Before adding a team member, ensure you have their consent to display their name, photo, and role publicly. You're responsible for keeping crew information accurate and removing members who no longer work with you.

Contact support@chartrr.com to request account deletion. Before deleting, ensure all pending bookings are resolved and all payouts have been received. Account deletion is processed within 30 days. Some records (booking history, payment records) may be retained for legal compliance.

After each completed trip, anglers can rate you on a 5-star scale and leave a written review. Your overall rating is an average of all reviews. Ratings impact your search ranking and visibility. You cannot delete or edit angler reviews, but you can respond to them. If you believe a review violates our guidelines, contact support@chartrr.com.