Cancellation Policy

This Cancellation Policy is part of the Chartrr Terms of Service (Section 10) and applies uniformly to every booking made through the Chartrr platform, operated by Driftline Ventures LLC.

Every Booking on Chartrr is subject to a single, platform-standard Cancellation Policy with a 7-day cancellation window. The policy is displayed on every charter listing and confirmed at the time of Booking. The Cancellation Policy in effect at the time of Booking applies regardless of subsequent changes (the policy is "snapshotted" at booking time).

All cancellations must be made through the Chartrr platform (app or website). Cancellations made outside the platform will not be deemed valid. Refund tiers are as follows:

• 7 or more days before the trip: Full refund of all amounts paid, including the Platform Fee (15% service fee).
• Within 7 days but more than 24 hours before departure: Full refund of the charter price. The Platform Fee is non-refundable — it covers payment processing and booking protection.
• Within 24 hours of departure: No refund.

The Cancellation Policy is "snapshotted" at the time of booking. Any subsequent changes Chartrr makes to the standard Cancellation Policy will not affect existing bookings. Anglers should carefully review the cancellation terms displayed during the booking process, as those are the terms that will govern their reservation.

If a Captain cancels a confirmed Booking, the Angler will receive a full refund of all amounts paid through the platform, including the Platform Fee. Captains may be subject to cancellation penalties as described in Section 7.9 of the Terms of Service.

If a trip is canceled due to unsafe weather conditions (within 7 days of the trip date), the Angler will receive a full refund of all amounts paid through the platform, including the Platform Fee. Captains have the ultimate responsibility for the safety of everyone on board and have the right to cancel a trip before or after departure if conditions become unsafe.

If an Angler does not arrive at the agreed meeting location on time (as specified during booking or subsequently amended with the Captain), the no-show is treated as an Angler-initiated cancellation within 24 hours of departure under the Cancellation Policy. No refund will be provided for no-shows unless extenuating circumstances apply.

If an Angler arrives with a significant delay, they are not eligible for a refund. Captains may, at their discretion, still provide the service to late-arriving Anglers.

If an Angler is no longer able to participate in the Booking due to circumstances that are unavoidable, unexpected, and beyond their control, they may qualify for a free cancellation under Chartrr's Extenuating Circumstances Policy. Situations covered include, but are not limited to:

• Serious illness or injury
• Death of the Angler or a close family member
• Government-mandated obligations (jury duty, military orders)
• Natural disaster at the departure location or Angler's residence

Chartrr may require supporting documentation (e.g., medical documentation, official notices) to process claims under this policy. Documentation must be provided within 15 days of the cancellation request, or the standard cancellation rules will apply. Chartrr evaluates eligibility on a case-by-case basis and retains sole discretion in making the final decision.

The Extenuating Circumstances Policy also covers Captains. If a Captain cancels due to qualifying extenuating circumstances, cancellation penalties will not be applied.

To request a change to a Booking (date, time, party size), Anglers should use the platform's change request feature. The Captain will be notified and will have 48 hours to respond (or a proportionally shorter time if the trip date is less than 48 hours away). If the Captain does not respond, the change request is not accepted and the original trip details remain in place. Changing a trip may incur additional charges.

Refunds will be processed to the original payment method once approved. Depending on the circumstances, the refund may be processed automatically or may require review by the Chartrr team (up to 3 business days). Credit card refunds are typically processed within 5-7 business days. Depending on your bank or financial institution, the refund may take additional time to appear in your account. Refunds are issued in the same currency and amount as the original transaction.

All cancellation requests must be submitted within 15 days of the trip date. We cannot process cancellation requests submitted more than 15 days after the trip date.

Chartrr may cancel a trip at its sole discretion at any time. In the event a trip is canceled by Chartrr, the Angler will receive a full refund of all amounts paid, including the Platform Fee.

Neither Chartrr nor its representatives will offer refunds for missed or unused services when the Angler's failure to use the service is not due to Chartrr's fault, including any termination of the Angler's participation due to the Angler's own fault, negligence, or breach of the Terms of Service.

Some captains choose to be paid directly at the dock (the captain has elected Pay at the Dock). For those bookings you pay only the Chartrr service fee online and pay the captain the charter price on the day. The refund tiers above apply to the service fee: cancel 7 or more days before the trip and the fee is refunded in full; cancel inside 7 days and the fee is not refundable. Because the charter price was never paid to Chartrr, there is nothing else to refund; any deposit arrangement is between you and the captain. If the captain cancels, the service fee is refunded in full.

For questions about this policy, contact support@chartrr.com.