What if a customer files a chargeback with their bank after the trip?

You're covered by Captain Payment Protection. If you completed the trip and followed the verification protocol (GPS check-in at departure), your payout is guaranteed: Chartrr contests the dispute on your behalf using the check-in records, booking agreement, and message history — at no cost to you — and if the bank still sides with the customer, Chartrr absorbs the loss. We never reverse a verified trip's payout. Note: protection requires protocol compliance; if no check-in or evidence of trip completion exists, disputed amounts may be recovered from future payouts.